Terms of use - GuestBooster

  1. General provisions

    GuestBooster is a digital guest management platform designed to help event organisers in the key phases of management and reception of their guests.

    Access to the GuestBooster (www.guestbooster.be) website and the information contained therein is fully subject to compliance with the following conditions.

    GuestBooster is managed by GuestBooster sprl [PLC], whose head-office is located at Brussels, rue des Aduatiques 79, registered with the Banque Carrefour des Entreprises [Crossroads Bank for Entreprises] under number BE 0671.489.824 hereinafter referred to as “The platform”. Contact: Email info@guestbooster.be; Tel. no. +32 2 218 88 80.

    By accessing the www.guestbooster.be website, the web user expressly acknowledges to have understood and accepted these general terms and conditions. If you do not accept these general terms and conditions, please leave the website immediately and refrain from using it in any manner.

    The term “User” refers to any person/entity who has created an account on www.guestbooster.be.

    Moreover, when creating this account, it is imperative that the User check a box to indicate that they have properly understood and accepted these general terms and conditions. The text of these general terms and conditions may also be viewed, downloaded and printed using a hyperlink provided on our website.

    These general terms and conditions may only be derogated from by means of a written agreement from us. The provisions, which are not expressly derogated from, remain effective. GuestBooster is entitled to modify its general terms and conditions at any time. In this case, the applicable terms shall be those that were in force on the date of creation of an account.

  2. Creating an account

    To use the GuestBooster services, the client must create an account by completing the registration form. They must provide information that is comprehensive and useful for event management.

    The User is solely responsible for the use of their account. They are also responsible for maintaining the confidentiality of their login and password. The User shall refrain from publishing, uploading, e-mailing or making available any content that is likely to infringe upon the copyrights, patent rights, trademark rights or other intellectual rights. They undertake to not breach the rights of third parties, publish violent, abusive or defamatory content, etc.

    Failing this, GuestBooster is entitled to remove any content at its sole discretion.

  3. Price packages

    The User can choose between two price packages:

    • A Single Event Package managed by GuestBooster, whose price shall be quoted based on the specificities particular to the User and the event.
    • Annual subscription with total or partial access to the GuestBooster services, whose price is fixed depending on the limits of use and the options selected by the User.

      The subscription is tacitly renewed every year on the anniversary date for an equal period of time, except in the event of termination 1 month before its expiry date, by registered letter to GuestBooster sprl, rue des Aduatiques 79, 1040 Brussels, or by e-mail to info@guestbooster.be.

    Irrespective of the selected price package, the fixed price will include remuneration for the copyrights associated to the platform.

  4. Price and payment

    The prices for the GuestBooster services are quoted in Euros and are exclusive of VAT. They only refer to the provision of the services described in the quotation or the selected package and exclude any additional service, which shall be quoted and invoiced separately.

    The prices are established based on normal work, without any interruptions, and assuming that any element, which is to be provided or prepared by the User, will be available at the required time.

    Any additional difficulty that could lead to increased work costs on our behalf, caused by any circumstances that cannot be attributed to our organisation, as well as any modification requested by the client, automatically results in additional invoicing based on our rates applicable at the time.

    A subscription to the Single event package is only effective upon an advance payment of 50% after the quotation is accepted. The balance shall be payable upon the activation of online registrations.

    For annual subscriptions, the payment shall be made on a quarterly basis at the beginning of each quarter.

    The invoices must be paid within fifteen days after they are sent. In the event of a delay in payment, any outstanding invoice shall automatically, and after a formal demand for payment, carry a conventional interest rate of 12% per year. Following a formal demand for payment, the invoice amount shall also automatically be increased by a fixed and irreducible compensation of 15% of the outstanding amount with a minimum of €50 per invoice. The default on payment entitles GuestBooster to suspend the execution of its obligations.

    Any dispute relating to an invoice should be sent to us, in writing, within eight days after the invoice is sent.

  5. Single event

    The deadlines defined for the execution of our “single event” services are only given, unless otherwise provided, for information purposes only.

    The following circumstances will exempt us from complying with our deadlines:

    • events of force majeure (mainly including strikes, technical incidents, etc.);
    • if the terms of payment are not respected;
    • if any changes are decided by the client during the execution of the contract;
    • if the client does not provide us with the desired information within the specified period.

    In the event of withdrawal by the client, a compensation of 15% of the total amount of the invoice shall be payable as compensation for damages. The cancellation shall not entail the reimbursement of the amounts that may already have been paid or any compensation whatsoever.

  6. Execution of the services

    GuestBooster has a best-efforts obligation and undertakes to implement all the means required to provide high-quality services.

    It reserves the right to and, thus, is authorised to hire a subcontractor of their choice to execute all or a part of the services. It shall, under no circumstances, be under any obligation of notification in the event that it hires a subcontractor, or changes an existing subcontractor later. As regards subcontracting, GuestBooster undertakes to enlist the services of operators that are qualified for the execution of its services and ensure, insofar as possible, that said operators have the competences and means required for the proper execution of these services.

  7. Limitation of liability

    Insofar as the liability of GuestBooster should be invoked, it shall, under all circumstances, be limited to the damage foreseeable at the time of subscription of the contract.

    GuestBooster shall thus not be held liable in any manner for lost profits, any direct and/or indirect damage resulting from a loss in the broad sense.

    The damage foreseeable at the time of concluding a contract with GuestBooster shall be limited to the price of the services invoiced from the beginning of the contract.

    For business clients, this limitation of liability shall also be applicable in the event of any serious error on the part of GuestBooster and/or its employees.

  8. Confidentiality

    All the collected data and information are confidential. The data relating to the participants of the events organised by the User are the exclusive property of the latter.

  9. Intellectual property

    All the logos, brands, photos and models seen on the platform are the property of GuestBooster, excluding any element or content that may be added by the User.

    Any total or partial reproduction of these logos, brands, photos and models, irrespective of the medium, for commercial, associative or benevolent purposes, is prohibited without our consent or that of the holders of trademarks or rights associated with these graphical representations.

  10. Management of the platform

    The User shall ensure that they have an Internet connection from a reliable service-provider. GuestBooster shall make every effort to provide for optimal use and browsing of the platform. However, it cannot be held liable in the event of a malfunction, temporarily interrupted access or any other poor condition of use of the services offered by the platform.

    GuestBooster is not responsible for any dissemination of viruses, in the event that this should occur, despite precautionary measures taken, and declines any responsibility for the damage that may be caused by these viruses.

  11. Protection of privacy

    The personal data of the Users, collected through the website, is stored and processed by GuestBooster. It will use this data for the sole purpose of management of the User account and services offered by GuestBooster, and will not be sold to third-parties.

    In accordance with the law of 8 December 1992 on the protection of privacy in relation to the processing of personal data, the consumer has a right to access, rectify or delete the personal data relating to them, stored by GuestBooster. Similar requests must be sent either by e-mail to info@guestbooster.be or by regular post to GuestBooster sprl, rue des Aduatiques 79, 1040 Brussels.

  12. Disputes

    These terms and conditions are governed by Belgian law.

    Except for action regarding payment, the parties undertake to attempt to resolve any dispute relating to the validity, interpretation or execution of the contract through judicial conciliation or mediation. In the event of action regarding payment or failure of the out-of-court settlement procedure, judicial conciliation or mediation, only the courts of the Brussels district shall be deemed competent (francophone role).

  13. Severability clause

    The non-validity or illegality of one of the clauses stated in these terms does not, in any way, lead to the invalidity or nullity of the other terms of the contract concluded between parties as the other clauses remain fully valid.